Using an incorrect PIN code might have blocked your Privilege account. If you do not have a "Secret Question & Answer" and/or PIN, please click here. You can create a new PIN with your Secret Question & Answer here.
How can I make sure that my miles are credited to my account?
To make sure that your miles are credited to your Privilege account, always quote your Privilege membership number everytime you make your reservation and remember to show your membership card at the check-in.
How do I claim miles for the activities I have undertaken?
It is possible to check your Privilege mileage account under My account.
In order to do so, you would require a PIN. Without, it will not be possible to access your mileage account.
If you don't have a PIN, or can no longer retrieve it, please click here. You will then be sent a temporary number that you can personalise within 48 hours.
You need a PIN code (Personal Identification Number) to access your personal information on the Privilege website. The PIN is also used for identification when talking to a Service Centre agent. You will receive your PIN automatically by email when you first create your online profile. If you enrol using a paper enrolment form and do not receive your PIN online before taking your first flight, we will send your PIN with your Privilege Welcome Kit that we will dispatch shortly afterwards.
If you don't have a PIN, or can no longer retrieve it, please click here. You will then be sent a temporary number that you can personalise within 48 hours.
If you have forgotten your PIN and have set up a secret ‘Question & Answer’, you can create a new PIN online.
Can I buy additional miles, transfer miles or extend the validity of my miles?
Privilege gives you the option to buy additional miles or to transfer your miles to another Privilege member. These transactions can be done online. The miles remain valid indefinitely while you are a Privilege Gold and Platinum member.
Your miles remain valid for at least three years. Miles that have not been spent by then will expire. Each year, at the end of your personal enrolment month, any miles that are at least three years old will expire.
Let's look at some examples : You enrolled with Privilege on March 12, 2003. Your enrolment month is therefore March and your membership year will run from April 1 to March 31. Any miles that are three years old will also then expire on March 31. If you collected miles on June 24, 2003, these miles will expire on March 31, 2007. However, Privilege gives you the option of buying additional miles and extending the validity of your existing miles.
Can I have the expired miles re-credited to my account?
No, it is not possible to re-credit the expired miles to your Privilege account.
Still can't find the answer you're looking for? Feel free to contact us.
Fastest way to a free flight
800 destinations for free travel
more than 40 ground partners
The great thing about Privilege is how quickly you can earn your awards, by collecting miles with our many programme partners in the air and on the ground:
